Shipping policy

Processing Time
We process all orders within 1 to 3 business days. You’ll receive an email once your order has been packed and shipped.

Shipping Time
Delivery times depend on your location:
• International delivery usually arrives within 5 to 15 business days.
• Remote regions may require additional time.

Shipping Costs
Shipping fees are calculated at checkout based on your address and order size.

Order Tracking
When your order ships, you’ll receive a tracking link by email so you can follow your package in real time.

Incorrect Address
Please double check your shipping information before completing your order. We cannot replace or refund orders that are delayed or lost due to an incorrect address.

Lost or Damaged Packages
If your order arrives damaged or doesn’t arrive at all, email us at info@glonova.com and we’ll help resolve the issue.

Customs & Import Fees
Some countries may charge customs, VAT, or import fees. These costs are the buyer’s responsibility.