FAQ

Frequently Asked Questions

Are your products 100% authentic?

Yes. Every product at Glonova is 100% genuine, sourced directly from brands and authorised distributors. We never sell counterfeits.

Where do you deliver?

We deliver nationwide across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and all major cities.

How long does delivery take?

Orders are typically delivered within 2–4 working days after confirmation.

Do you offer Cash on Delivery (COD)?

Yes, COD is available across Pakistan, along with secure card payments.

How much is shipping?

Shipping is free on orders over PKR 3,000. A flat delivery fee applies to smaller orders.

Can I return a product?

Yes — unopened products in original packaging can be returned within 7 days. See our Return & Refund Policy.

How do I choose the right products for my skin?

Browse Skin Goals by concern or skin type, or message us for a free routine recommendation.